Handmade in India

Jadeite Care Guide

Jadeite is a precious and durable stone, but like all fine materials, it requires proper care to maintain its beauty and longevity. Here’s how you can keep your jadeite pieces looking their best:

Keep It Clean: Use a soft, lint-free cloth to gently wipe your jadeite jewellery. For deeper cleaning, use warm water with a mild soap and a soft brush to remove any dirt or oils. Avoid harsh chemicals or abrasive cleaners.

Avoid Extreme Temperatures: Jadeite is sensitive to sudden temperature changes. Avoid exposing your jadeite pieces to hot water, steam, or extreme cold, as this could cause cracks or damage.

Store Properly: When not in use, store your jadeite jewellery in a soft pouch or jewellery box to prevent scratches. It’s best to keep it away from other gemstones or hard materials.

Protect From Impact: Jadeite is tough but can be scratched by harder materials. Avoid dropping or knocking it against hard surfaces, and take care when wearing it during activities like sports or heavy work.

Avoid Chemicals: Jadeite is sensitive to harsh chemicals found in perfumes, lotions, and cleaning products. Remove your jewellery before applying these substances.

92.5% Hallmark Silver Care Guide

Sterling silver (92.5% pure silver) is a beautiful and durable metal, but like all precious metals, it requires proper care to retain its shine and prevent tarnishing. Follow these tips to keep your 92.5% hallmark silver pieces in top condition:

Keep It Clean: Gently clean your silver jewellery with a soft, lint-free cloth to remove dust and oils. For a more thorough cleaning, use warm water and mild soap with a soft brush. Dry thoroughly to avoid water spots.

Store Properly: Store silver in a cool, dry place, away from sunlight and humidity. Use a tarnish-resistant cloth or pouch to keep it from coming into contact with air. Keeping it in an airtight bag or box can help reduce tarnish.

Avoid Chemicals: Always remove silver jewellery before applying lotions, perfumes, or hairsprays, as chemicals can cause tarnishing. Avoid wearing silver while swimming, especially in chlorinated or salty water.

Polishing: Over time, silver may tarnish naturally due to exposure to air and moisture. You can easily polish tarnished silver using a specialised silver polish cloth or a gentle silver cleaner. Avoid abrasive materials that could scratch the surface.
Avoid Impact: Although sterling silver is relatively durable, it can still scratch or dent under pressure. Take care not to drop your silver jewellery or wear it during activities that may cause it to bend or break.

Wear It Regularly: Wearing your silver jewellery often helps maintain its natural luster. The oils from your skin can actually help keep the surface polished, but be sure to clean it regularly to remove buildup.

Keep Away from Chlorine: Chlorine, found in pools and some cleaning products, can damage silver. Remove your silver jewellery before swimming or handling chemicals to preserve its finish.

Thank Jade now offers free worldwide shipping on orders over INR 50,000.

Customers will be responsible for any applicable customs duties, which vary based on the destination country.

Please note, most of our products are custom-made to order with sustainability in mind, which typically takes 10-15 business days. However, if an item is already in stock, it will be shipped within 48 hours.

Shipping & Delivery

Shipping Options: We provide both standard and expedited shipping choices for your convenience.

Processing Time: Orders are generally shipped within 5-7 business days after payment is confirmed, unless stated otherwise.

Shipping Costs: The shipping fee is calculated during checkout based on your location and selected shipping method.

Tracking: Once your order has been dispatched, we’ll send you a tracking number via email to help you track your delivery.

International Shipping: We offer international shipping to certain countries. Please note that any applicable customs fees or taxes are the buyer's responsibility.

Estimated Delivery: Delivery times vary depending on the shipping method and destination. For more precise timelines, please check with the carrier directly.

Payment Information

Accepted Payment Methods: We accept all major credit cards (Visa, Mastercard, American Express), Google pay, Apple Pay, Union Pay, and Shop.

Payment Security: Your payment information is securely processed and encrypted to ensure your privacy.

Payment Confirmation: After your payment is processed successfully, you will receive a confirmation email with your order details.

Order Confirmation: Once your order is completed, we will send an email summarising your purchase.

Cancellation Policy: You may cancel your order within 24 hours before it is shipped. For cancellations, please contact our customer support team.

At Thank Jade, we uphold a strict no-refund, no-exchange policy, as we take great care in carefully packaging and shipping each product. Additionally, many of our items are handmade and made-to-order to minimise waste and excess stock. However, if you receive a damaged product, we ask that you send a video of the unboxing, along with your order details and invoice, to hello@thankjade.com. Our team will assess the issue on a case-by-case basis and get back to you promptly.

If you have any questions or concerns about your purchase, please do not hesitate to reach out to us at hello@thankjade.com. We are always here to help and provide assistance in any way we can.

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Disclaimer: products are handmade, and as such, may exhibit slight variations and minor imperfections, which add to their unique, artisanal character. Additionally, the jadeite colour may vary due to its natural origin, as the stone is not bleached or dyed.